Refund policy
Last updated: August 29, 2026
Thank you for buying from TEAPURR. Most of our pieces are paper-based and made to order. Please read this before you check out.
1. All sales are final
Because our products are made to order — including greeting cards, notebooks, stationery, and other paper goods — we do not accept returns or exchanges for a change of mind. Please review your order carefully before you complete the purchase.
2. Damaged or defective items
If your order arrives damaged or with a manufacturing defect, contact us within 7 days of delivery at support@teapurr.com with:
- Your order number
- A short description of the issue
- Clear photos of the damaged or defective item and the packaging
We will review the request and, at our discretion, offer a replacement or store credit.
3. Incorrect orders
If you receive the wrong item, email support@teapurr.com within 7 days of delivery. We will put it right at no extra cost to you.
4. Cancellations
You may cancel within 24 hours of purchase for a full refund. After that window, production may already have begun and we cannot cancel. To ask for a cancellation, email support@teapurr.com as soon as you can, with your order number.
5. Digital products
Digital downloads, if offered, are non-refundable once accessed or downloaded.
6. Contact
TEAPURR
Email: support@teapurr.com
Website: teapurr.com
