Write to TeaPurr
Order help, product questions, and custom-art enquiries all go to one address: support@teapurr.com. We reply in US Central Time, usually within 1–2 business days.
Find the Right Place to Start
We’d Love to Hear From You
Send a message here, or email support@teapurr.com. That is the only public inbox. We are in US Central Time (Watertown, South Dakota).
Hours and timezone
Usually within 1–2 business days, US Central Time. Weekends and US public holidays begin the next business day.
Order Questions
Include your order number so we can help you faster.
Product Questions
Have a question about an item, material, or illustration? Send us the details and we’ll be happy to help.
Company Information
ISLEWAVE INC
25 FIRST AVE SW STE A
WATERTOWN, SD 57201
United States
Quick Answers
Where can I track my order?
After your order ships, we email a tracking number to the address used at checkout. Allow 24–48 hours for the first carrier scan. TeaPurr does not have a track-order page on the website. If tracking has not moved after several days, email support@teapurr.com with your order number.
Can I change or cancel my order?
You may cancel within 24 hours of purchase for a full refund by emailing support@teapurr.com with your order number. After that window, production may have begun and we cannot cancel.
What should I do if my tracking has not updated?
Carriers often take 24–48 hours to show the first scan. If there has been no update after several days, email support@teapurr.com with your order number.
What should I do if my order arrives damaged?
Email support@teapurr.com within 7 days of delivery with your order number, a short description, and clear photos of the item and packaging. We will review the request and, at our discretion, offer a replacement or store credit. We do not accept returns for a change of mind.
How can I ask a question about a product?
Send us a message through the contact form and include the product name or link, along with your question. The more details you provide, the easier it will be for us to help.
Are product colors exactly the same as shown online?
We do our best to show colors accurately, but slight differences may occur due to screen settings, lighting, or the materials used.
Are all TeaPurr designs original?
Yes. TeaPurr products use original illustrated artwork painted for this brand and its collections.
